FAQ
WHAT COUNTRY ARE WE BASED IN?
We are Australian based with our headquarters in Sydney,NSW.
DO OUR ITEMS INCLUDE TAX?
Yes, all our items include tax.
MY ORDER IS TAKING LONGER THAN EXPECTED TO ARRIVE. WHAT DO I DO?
If you are having troubles, please read our shipping disclaimer located at the bottom of every page. If you have any further enquiries please contact us at info@sabelcollective.com
HOW CAN I SPEAK TO SOMEONE ABOUT AN ISSUE?
We do not offer over the phone customer support at the moment. Until then, please contact us via our live chat on our website or at info@sabelcollective.com
HOW CAN I TRACK MY ORDER?
Our orders all provide tracking, all you need to do is go into your order confirmation sent to your email > View your order > Track order with Arrive > Enter phone number > You'll receive an SMS with instructions.
HOW CAN I LEAVE A REVIEW?
After you have received your items, you can go back to the item listing on the website and write a review in the reviews section!
DO I HAVE THE OPTION FOR EXPRESS SHIPPING?
All orders over $200 are express shipped in Australia. We do not offer express shipping internationally at this current time.
DO WE HAVE A PHYSICAL STORE LOCATION?
No we do not have a shop front. We only operate online.
HOW DO I LOOK AFTER MY ITEMS?
Please follow the steps below to keep your Sabel items in perfect condition!
- Do not iron or leave in the sun.
- Hand wash in cold water and rinse thoroughly with cold water, especially if sunscreen is worn.
- Ensure to take extra care of your whites as they may discolour if not rinsed thoroughly.
- Lay flat out of direct sunlight to dry – to not risk colours fading
- Do not dry clean or wash in warm or hot water. Wash in cold water only on a gentle cycle only.
- Store in a dry place where air frequently flows to avoid moisture from building in garments.
MY ITEM ARRIVED DAMAGED OR FAULTY, WHAT DO I DO?
Please email - info@sabelcollective.com with your order number and an image of the fault within 14 days of receiving your order, so our team can arrange a credit or replacement, if available.
Unfortunately we cannot accept change of mind exchanges or returns due to hygienic reasons.
If you would like to order a different size, return your items as soon as possible and we will issue you a store credit if the items are deemed eligible (As long as the hygiene sticker/tags are still on) Please note; Once returned we will indicate a credit note to shop the same item in the correct size. If the item is out of stock, we will discuss another item, this item must be from the same collection. When returning to us, please indicate reason on the return form. Once we receive the return, we will ensure.
Any faults that occur after 6 months will not be accepted.
Please note; All garments must be in their original sale condition with all packaging and tags in tact. We are supplying intimate products, please ensure proper hygiene practises are followed, ie; please DO NOT remove the adhesive labels within the garments. If these practices are not followed then this voids exchange and the goods will be returned back to you.